Patient Care Advocacy
Licensed Fiduciary Services
We are happy to provide references regarding the quality of our services. Most of our business comes from referrals. This is because of the excellent service we provide. Below, you can read actual comments submitted.Thank you for your help with my mother...Everything sounds great, I am so happy for her, I think she is comfortable and happy, you have done and do such a wonderful job for her, thank you it is such a relief...
When we first met with Debra...she won us over and we hired her on the spot. We are ever so happy we did. Initially, our concern was my father, who was in an extremely weakened state... However, interestingly, when she came to evaluate both of my parents, Debra indicated she was concerned about my mother. I didn’t perceive anything as being wrong, but, low and behold, two days later, my Mom landed in the hospital. I don’t know what Debra picked up on in the two short visits with my parents, but somehow, she recognized that my Mom was also unwell.
As I said, when we met with her, it was my father’s condition which concerned me. In his state of health at that time, he needed in-home care and the doctor’s office indicated that they were arranging for it, but I hadn’t heard from anyone for two days after we met with the doctor. (This was prior to meeting with and hiring Debra.) When we hired her, Debra took charge immediately. Within hours of my parents signing forms giving her access to their health records, she had visited their primary doctor and Dad’s oncologist, and had contacted the home health agency with which the oncologist’s office had placed orders for care of my Dad, and I heard from someone from the home health agency that same day we met with Debra.
Since then, there has been a whole series of problems and needs that Debra has responded to and taken charge of for both of my parents: two instances of my mother being taken by ambulance to the hospital; three separate nursing/assisted living facility stays for her; coordination of home health aides needed by my father, and coordination of his placement in assisted living. Throughout, she has been immediately accessible by phone (even after hours and on weekends), has made regular visits to their home or to the hospital or facilities they were in, has always met with doctors and care givers and intervened appropriately on their behalf. (In fact, during my mom’s first hospital stay, she had contracted..., which likely would have gone undiagnosed and untreated without Debra’s insistence on having them test for it.) She is always mindful of their financial limits and concerns... And, we (the family) always get reports and updates from her.
If it weren’t for Debra’s competence and the comprehensive and conscientious care she has been providing, my nerves would be completely frazzled by now. Instead, she has been there – always – for all of my parents’ needs. I just can’t say enough good things about her. I imagine you know how wonderful she is, but I think employers always welcome good words about their employees. You have one who is golden!
- Suzy C.
Thank you for being there for my mother...I don't know what we would do without you checking on her...
- Hugh P
Just a quick, but sincere note to let you know that working with Debra McPherson recently was the most supportive and rewarding experience I've had with ...case management in the near 15 years I've been operating Assisted Living Homes in Tucson... Debra's quick assessment talents, coordination skills and advocacy experience truly protected...his medical and psychological interests concurrent with the interests of my other vulnerable elder folks....Undoubtedly, without Debra's support and expertise, I'm not sure I would have made it through one of the most trying weeks I've ever had in this business...
- Jill A.